Introduction This Privacy Policy explains how Edmond Hodaj Ltd, trading under the NORTHWESTLONDON brand, collects, uses, stores, protects and shares personal information obtained through our website, online booking system, online payment facilities and during the course of providing our services. We are committed to protecting your privacy and handling your personal information fairly, lawfully and transparently. This Privacy Policy should be read together with our Website Terms & Conditions, Terms of Service, Cookie Policy and any other applicable policies published on our website.

Who We Are Edmond Hodaj Ltd is the data controller responsible for the personal information collected through the NORTHWESTLONDON website and during the provision of our services. Throughout this Privacy Policy, the terms "NORTHWESTLONDON", "Edmond Hodaj Ltd", "the Company", "we", "our" and "us" refer to Edmond Hodaj Ltd. Registered Office: 63 Loveridge Road London NW6 2DR United Kingdom

Information We Collect We may collect personal information including your name, company name, postal address, email address, telephone number, billing address, property address, payment information, correspondence, booking details, quotations, invoices, maintenance records, photographs relating to the works, certificates, service history and any other information necessary to provide our services. We may also collect technical information when you visit our website, including your IP address, browser type, operating system, device information, pages visited, referral source and website usage data.

How We Collect Information Personal information may be collected when you submit an enquiry, request a quotation, complete an online booking, make an online payment, contact us by telephone or email, subscribe to our communications, enter into a contract with us, upload documents or images, or communicate with us in any other way. We may also receive information from managing agents, landlords, property owners, contractors, suppliers or other third parties where they have authority to provide your information in connection with the services requested.

How We Use Your Information We use your personal information to respond to enquiries, prepare quotations, arrange appointments, provide our services, process payments, issue invoices, communicate with you regarding your booking, produce certificates, maintain service records, comply with our legal obligations, improve our services, manage customer accounts, investigate complaints, protect our legal rights and administer our business. Where permitted by law, we may also use your information to inform you about services that may be of interest to you. You may opt out of marketing communications at any time.

Lawful Basis for Processing We process personal information where it is necessary to perform a contract with you, to comply with a legal obligation, to protect legitimate business interests, to protect vital interests or where you have provided your consent. Where consent is relied upon, you may withdraw that consent at any time without affecting the lawfulness of any processing carried out before its withdrawal.

Sharing Your Information We do not sell or rent your personal information to third parties. We may share your information where necessary with employees, authorised subcontractors, payment providers, accountants, insurers, legal advisers, certification bodies, software providers, delivery companies, government authorities, regulators and other organisations where disclosure is necessary for the performance of our services, compliance with legal obligations or the protection of our legitimate interests. All third parties processing personal information on our behalf are required to maintain appropriate confidentiality and security measures.

Data Security Edmond Hodaj Ltd takes appropriate technical and organisational measures to protect personal information against accidental loss, unauthorised access, alteration, disclosure or destruction. Although every reasonable effort is made to safeguard your information, no method of transmitting information over the internet or storing electronic data can be guaranteed to be completely secure.

Data Retention Personal information will be retained only for as long as necessary to fulfil the purposes for which it was collected, to comply with legal and regulatory obligations, to establish or defend legal claims, to maintain business records and to satisfy applicable accounting and taxation requirements. Once information is no longer required, it will be securely deleted or anonymised where appropriate.

Your Rights Subject to applicable law, you may have the right to request access to your personal information, request correction of inaccurate information, request deletion of personal information, restrict or object to certain types of processing, request the transfer of your personal information to another organisation where applicable, and withdraw consent where processing is based on consent. Requests relating to your personal information should be submitted using the contact details provided on our website.

International Transfers Where personal information is transferred outside the United Kingdom, Edmond Hodaj Ltd will take appropriate steps to ensure that such transfers are carried out in accordance with applicable data protection legislation and that appropriate safeguards are in place to protect your information.

Third-Party Websites Our website may contain links to external websites operated by third parties. Edmond Hodaj Ltd has no control over the content, privacy practices or security of those websites and accepts no responsibility for their privacy policies or handling of personal information. You should review the privacy policy of any third-party website before providing personal information.

Changes to this Privacy Policy Edmond Hodaj Ltd reserves the right to amend this Privacy Policy from time to time to reflect changes in legislation, regulatory requirements, technology or business practices. The latest version will be published on our website and shall take effect from the date of publication unless otherwise stated.

Contact Us If you have any questions regarding this Privacy Policy or the way in which Edmond Hodaj Ltd processes your personal information, please contact us using the contact details published on the NORTHWESTLONDON website. If you remain dissatisfied, you may have the right to lodge a complaint with the UK Information Commissioner's Office (ICO).

Introduction This Cookie Policy explains how Edmond Hodaj Ltd, trading under the NORTHWESTLONDON brand, uses cookies and similar technologies when you visit our website. It explains what cookies are, why we use them, the types of cookies we use and the choices available to you regarding their use. This Cookie Policy should be read together with our Privacy Policy, Website Terms & Conditions and any other applicable policies published on our website.

What Are Cookies Cookies are small text files placed on your computer, mobile phone, tablet or other device when you visit a website. They allow the website to recognise your device, remember your preferences, improve functionality, enhance security and provide information about how visitors use the website. Cookies cannot normally be used to identify you personally without additional information.

How We Use Cookies Edmond Hodaj Ltd uses cookies to ensure that our website functions correctly, to improve your browsing experience, to remember your preferences, to maintain the security of our website, to analyse visitor behaviour, to improve the performance of our website and to support services such as online bookings, secure payments and customer enquiries. Some cookies are essential for the operation of the website, whilst others help us understand how visitors interact with our content and enable us to improve our services.

Types of Cookies We Use Our website may use essential cookies that are necessary for the operation and security of the website, preference cookies that remember your settings and choices, performance and analytics cookies that help us understand how visitors use our website, functionality cookies that enhance your browsing experience, and marketing or advertising cookies where applicable. Some cookies are placed directly by Edmond Hodaj Ltd, while others may be placed by trusted third-party service providers whose services are integrated into our website.

Third-Party Cookies Our website may use services provided by trusted third parties, including website analytics providers, payment processors, booking systems, mapping services, video content providers and other software necessary for the operation of our website. These providers may place cookies on your device in accordance with their own privacy and cookie policies. Edmond Hodaj Ltd does not control the cookies placed by third-party providers and recommends that you review their respective privacy policies for further information.

Managing Cookies Most internet browsers allow you to control, restrict or delete cookies through your browser settings. You may choose to block some or all cookies at any time. However, disabling certain cookies may affect the functionality, performance and security of the website and may prevent some features, including online bookings, secure payments and customer account functions, from operating correctly.

Consent to Cookies Where required by law, we will request your consent before placing non-essential cookies on your device. You may withdraw or amend your cookie preferences at any time using the cookie management tools available on our website or through your browser settings. Essential cookies required for the operation and security of the website cannot normally be disabled through our website as they are necessary for the provision of our online services.

Data Collected Through Cookies Information collected through cookies may include your IP address, browser type, operating system, device information, language preferences, pages viewed, time spent on the website, referring website, navigation patterns and other technical information relating to your use of the website. Where this information constitutes personal data, it will be processed in accordance with our Privacy Policy and applicable data protection legislation.

Changes to this Cookie Policy Edmond Hodaj Ltd reserves the right to amend this Cookie Policy from time to time to reflect changes in legislation, technology, website functionality or business practices. The latest version will always be available on our website and shall take effect from the date of publication unless otherwise stated.

Contact Us If you have any questions regarding this Cookie Policy or the use of cookies on the NORTHWESTLONDON website, please contact Edmond Hodaj Ltd using the contact details provided on our website.

Introduction This Data Protection Policy explains how Edmond Hodaj Ltd, trading under the NORTHWESTLONDON brand, collects, processes, stores, protects, retains and disposes of personal information in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and any other applicable data protection legislation. This Policy applies to all directors, employees, subcontractors, consultants and any person processing personal information on behalf of Edmond Hodaj Ltd. It should be read together with our Privacy Policy, Website Terms & Conditions and any other applicable company policies. Our Commitment Edmond Hodaj Ltd is committed to protecting the privacy, confidentiality and security of personal information. We recognise the importance of handling personal data responsibly and will process all personal information lawfully, fairly and transparently while ensuring appropriate technical and organisational measures are maintained to safeguard the rights and freedoms of individuals. Scope of this Policy This Policy applies to all personal information processed by Edmond Hodaj Ltd in connection with customers, employees, subcontractors, suppliers, business contacts, website users, job applicants and any other individuals whose personal information is processed during the course of our business activities. It applies regardless of whether the information is stored electronically, in paper records, photographs, emails, cloud-based systems, mobile devices or any other format. Data Protection Principles Edmond Hodaj Ltd will ensure that personal information is processed lawfully, fairly and transparently, collected only for specified and legitimate purposes, limited to information that is adequate and relevant, kept accurate and up to date where reasonably practicable, retained only for as long as necessary, protected against unauthorised access, loss, alteration or disclosure, and processed in a manner that demonstrates accountability with applicable data protection legislation. Personal Information We Process Depending upon the services provided, Edmond Hodaj Ltd may process names, addresses, telephone numbers, email addresses, company details, property addresses, payment information, quotations, invoices, certificates, maintenance records, photographs, correspondence, employment records, supplier information, vehicle details, CCTV recordings, website usage information and any other information reasonably required to provide our services or operate our business. Lawful Basis for Processing Personal information will only be processed where there is a lawful basis for doing so. This may include processing necessary for the performance of a contract, compliance with legal obligations, protection of vital interests, legitimate business interests or where the individual has provided valid consent. Where consent is relied upon, individuals may withdraw that consent at any time, subject to any legal or contractual obligations requiring continued processing. Storage and Security Edmond Hodaj Ltd will take appropriate technical and organisational measures to protect personal information from accidental loss, unauthorised access, misuse, disclosure, alteration or destruction. Access to personal information will be restricted to those who require it for legitimate business purposes. Password protection, secure cloud storage, encryption where appropriate, antivirus software, firewalls, secure disposal procedures and controlled access to paper records will be used to protect personal information. All employees and subcontractors handling personal information are expected to maintain confidentiality at all times. Sharing Personal Information Personal information will only be shared where necessary for the performance of our services, compliance with legal obligations or legitimate business purposes. This may include sharing information with employees, authorised subcontractors, payment providers, certification bodies, insurers, accountants, legal advisers, software providers, suppliers, delivery companies, regulatory authorities or government agencies where disclosure is required by law. Edmond Hodaj Ltd will not sell personal information to third parties. Retention of Information Personal information will be retained only for as long as reasonably necessary to fulfil the purpose for which it was collected, to comply with legal obligations, maintain business records, satisfy taxation and accounting requirements, support warranty obligations or establish, exercise or defend legal claims. Once information is no longer required, it will be securely deleted, destroyed or anonymised where appropriate. Individual Rights Individuals whose personal information is processed by Edmond Hodaj Ltd may have the right to request access to their personal information, request correction of inaccurate information, request deletion of information where appropriate, restrict or object to certain types of processing, request the transfer of personal information where applicable and withdraw consent where processing is based upon consent. Requests relating to personal information will be handled in accordance with applicable data protection legislation. Data Breaches Any actual or suspected personal data breach must be reported immediately to Edmond Hodaj Ltd. All reported incidents will be investigated promptly and appropriate action taken to minimise any potential harm. Where required by law, reportable personal data breaches will be notified to the Information Commissioner's Office (ICO) and affected individuals within the applicable statutory time limits. Staff Responsibilities All employees, subcontractors and anyone processing personal information on behalf of Edmond Hodaj Ltd are responsible for protecting personal information, complying with this Policy, maintaining confidentiality, reporting suspected data breaches promptly and ensuring that personal information is processed only for authorised business purposes. Failure to comply with this Policy may result in disciplinary action, termination of contractual arrangements or other appropriate action. Policy Review Edmond Hodaj Ltd reserves the right to amend this Data Protection Policy to reflect changes in legislation, regulatory guidance, technology or business operations. The latest version of this Policy shall apply from the date of publication unless otherwise stated. All employees, subcontractors and relevant third parties are expected to familiarise themselves with the current version of this Policy and comply with its requirements at all times.

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Last Modified: 05th August 2026.